Refund policy

🔁 Refund & Return Policy

At 349 Stores, customer satisfaction is important to us. If you’re not fully satisfied with your purchase, we’re happy to help — please review our return policy below.

📅 Return Window

We offer a 14-day return window.
Return requests must be initiated within 14 days of receiving the product.

To be eligible for a return:

  • Item must be unused

  • In its original condition

  • In original packaging

  • With proof of purchase

🚫 Final Sale / Non-Returnable Items

The following items cannot be returned or refunded:

  • Customized or personalized products (such as name keychains)

  • Items marked as Final Sale

  • Products damaged due to misuse or normal wear & tear

These products are made specifically for the customer and are therefore final sale.

🚚 Return Shipping (Free)

  • Return shipping is FREE

  • Customers do not have to pay any return shipping charges

  • We will provide return instructions once the return request is approved

  • Original shipping charges (if any) are non-refundable

Returns using Point of Sale (POS) do not apply.

🔄 How to Request a Return

To start a return, contact us at:
📧support@349store.com

Please include:

  • Order ID

  • Reason for return

  • Photos (required for damaged or incorrect items)

Returns sent without prior approval may not be accepted.

💸 Refund Process

Once the returned item is received and inspected:

  • We’ll notify you of approval or rejection

  • Approved refunds will be processed to the original payment method

  • Refunds are typically completed within 5–7 business days

❌ Restocking Fee

We do not charge any restocking fee.

📦 Damaged or Incorrect Orders

If you receive:

  • A damaged item

  • An incorrect product

Please contact us within 48 hours of delivery with clear photos, and we’ll resolve the issue promptly.

📍 Policy Applicability

This return policy applies only to:

  • Specific products or collections

  • Orders placed after the return policy is enabled or updated